Recruitment Procedure, Complaints Process, and MLC 2006

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1. Job Postings: We advertise vacancies online. All candidates are invited to apply, and all applications are considered equally, regardless of vessel or shipowner preference.
2. Selection: Candidates are chosen based on relevant experience and the specific requirements of the role.
3. Verification: Candidate experience and references are thoroughly checked.
4. Interview: Shortlisted candidates are interviewed in English.
5. Document Check: We verify maritime qualifications, training certificates, medicals, seaman’s book, and passport. All documents must comply with STCW and flag state requirements.
6. Shipowner Approval: Selected candidates are presented to the shipowner for final approval.
7. Employment: Upon acceptance, the employment contract is signed, and full information on embarkation and travel is provided.

Every seafarer has the right to submit a complaint or grievance regarding Arriva Shipping Polska or a shipowner.

• Complaints can be submitted:
  
  • In writing at our Gdańsk office logbook
  • By mail to: Arriva Shipping Polska, ul. Piwna 1/2, 80-831 Gdańsk
  • By email to: office@arrivashipping.eu
• We confirm receipt of complaints within 5 working days, detailing the date and preferred method of communication.
• The investigation will be completed within 15 working days for Arriva Shipping Polska issues, or within 30 working days for shipowner-related issues. If an outcome is not satisfactory, we will advise on further action or alternative procedures.

If a complaint is not resolved, seafarers may contact the Maritime Authority in Gdynia for additional support.

Arriva Shipping Polska operates in full compliance with the Maritime Labour Convention (MLC 2006):

• We do not charge seafarers direct or indirect recruitment fees.
• No one under 18 is employed.
• We uphold equal treatment without discrimination on the basis of race, gender, religion, or background.
• All personal data is handled with strict confidentiality.
• We only work with shipowners who also comply with MLC 2006.
• All seafarers are informed of their rights and obligations and receive comprehensive employment information and contracts before embarking.

We are committed to protecting your rights, supporting your career, and providing a transparent, fair, and supportive recruitment process.

If your complaint is not resolved within 30 days through our process, you may contact:

Maritime Office in Gdynia
ul. Chrzanowskiego 10
81-338 Gdynia, Poland
Tel: +48 58 355 32 20
Fax: +48 58 620 30 39
E-mail: dumsekr@umgdy.gov.pl